This Privacy Policy describes how ACS Chemical ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website acschemical.shop, interact with our services, make inquiries about our chemical products, or otherwise communicate with us. By accessing or using our website and services, you agree to the practices described in this Privacy Policy. We are committed to ensuring that your privacy is protected and that any personal information you provide to us is handled in a safe, secure, and responsible manner in compliance with applicable Indian data protection laws and regulations.
1. Information We Collect
We may collect the following types of personal and non-personal information when you interact with our website, fill out inquiry forms, contact us, or use our services:
a) Personal Information
- Full name (first name and last name) provided through contact forms or inquiry submissions
- Mobile phone number for communication and order-related updates
- Email address for sending quotations, invoices, product updates, and promotional communications
- Business name, designation, and company address when provided for commercial inquiries
- Product requirements, quantities, and specific chemical grade preferences shared during inquiries
- Any other information you voluntarily provide when communicating with us through phone, email, WhatsApp, or our website
b) Non-Personal Information
- IP address, browser type, operating system, and device information collected automatically when you visit our website
- Pages visited, time spent on pages, click patterns, and navigation paths on our website
- Referral source, search terms used to find our website, and geographic location (approximate)
- Technical information such as screen resolution, language preferences, and connection speed
c) Sensitive Information
We do not intentionally collect sensitive personal information such as financial data, Aadhaar numbers, PAN numbers, or biometric data through our website. In cases where such information is required for business transactions (such as GST billing), it is collected through secure offline channels and stored with appropriate safeguards.
2. How We Use Your Information
The personal information we collect is used for the following legitimate business purposes:
- Processing Inquiries: To respond to your product inquiries, provide quotations, and facilitate chemical purchase discussions
- Order Fulfillment: To process orders, arrange deliveries, generate invoices, and provide order tracking information
- Customer Support: To address your questions, resolve complaints, and provide technical assistance regarding our chemical products
- Service Improvement: To analyze usage patterns, gather feedback, and improve our website, products, and services
- Communication: To send you order confirmations, delivery updates, new product announcements, promotional offers, and industry-related information
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
- Business Analytics: To generate aggregated, non-personal analytics that help us understand market trends and customer preferences
- Safety & Regulatory: To comply with chemical safety regulations, provide MSDS documents, and maintain proper records as required by hazardous chemical handling laws
3. Notification and Communication Consent
By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms. If you prefer not to receive such updates or marketing communications, you may opt out by contacting us at info@acschemical.shop
When you submit an inquiry or contact form on our website, you will encounter a consent checkbox that explicitly asks for your permission regarding communications. The checkbox states:
"I would like to receive communication from My Inbox Media ® via Sms, email, OBD, Google RCS and whatsapp for my services, offers, updates and you agree our Terms & Condition and Privacy Policy"
By checking this box and submitting the form, you provide explicit consent for the following:
- SMS Notifications: Text messages to your registered mobile number regarding your inquiries, order status, new product launches, and promotional offers
- Email Communications: Emails containing quotations, product catalogs, newsletters, industry updates, and marketing materials related to our chemical products and services
- OBD (Outbound Dialing): Automated or manual phone calls to provide order updates, confirm deliveries, and share important service-related information
- Google RCS (Rich Communication Services): Enhanced messaging through the Google Messages platform that may include rich media, interactive buttons, and branded content for a better communication experience
- WhatsApp Messaging: Messages sent through the WhatsApp Business platform including text, images, documents (such as quotations and MSDS), and product information
You understand that these communications are sent on behalf of ACS Chemical and our authorized communication partner My Inbox Media ®. The frequency of communications will be reasonable and relevant to your interests and interactions with our business.
4. Information Sharing and Disclosure
We respect the confidentiality of your personal information and do not sell, rent, or trade your data to third parties. However, we may share your information in the following circumstances:
- Authorized Communication Partners: We may share your contact information with My Inbox Media ®, our authorized communication service provider, solely for the purpose of delivering the notifications and communications you have consented to receive
- Logistics Partners: Your name, phone number, and delivery address may be shared with our logistics and delivery partners to fulfill your chemical orders
- Business Partners: In cases where we source specific chemicals from partner manufacturers on your behalf, relevant order details may be shared to ensure accurate fulfillment
- Legal Requirements: We may disclose your information when required by law, regulation, court order, or government authority, including for tax compliance, chemical regulatory reporting, and law enforcement purposes
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction, subject to continued protection under this policy
- Protection of Rights: We may disclose information to protect our rights, property, safety, or that of our customers, employees, or the public
5. Data Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our website
- Secure server infrastructure with firewalls, intrusion detection systems, and regular security updates
- Access controls limiting personal information access to authorized personnel only on a need-to-know basis
- Regular security audits and vulnerability assessments of our systems and processes
- Secure storage of physical documents containing personal information in locked premises with restricted access
- Employee training on data protection practices and confidentiality obligations
- Proper disposal procedures for personal information that is no longer required
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections and promptly addressing any security incidents that may occur.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience and collect non-personal information. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings for a better user experience
- Analyze website traffic and usage patterns to improve our content and navigation
- Understand how visitors interact with our website to optimize performance
- Distinguish between new and returning visitors for analytics purposes
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website but will not prevent you from using the core functionality. We do not use cookies to collect personal information without your knowledge and consent.
7. Your Rights
Depending on applicable laws, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you
- Correction: You can request correction of any inaccurate or incomplete personal information
- Deletion: You can request deletion of your personal information, subject to legal retention requirements
- Opt-Out: You can opt out of promotional communications at any time by contacting us or using the unsubscribe link in our emails
- Restriction: You can request restriction of processing of your personal information in certain circumstances
- Data Portability: You can request transfer of your personal information in a structured, commonly used format
- Objection: You can object to the processing of your personal information for direct marketing purposes
To exercise any of these rights, please contact us at info@acschemical.shop or call us at +91 6317570267. We will respond to your request within 30 days.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy.